American Home Shield Review 2022

Our American Home Shield review aims to break down and analyze the industry pioneer’s coverage, cost, service quality, and more. After reading through, you’ll be able to – 

  • Understand how American Home Shield’s coverage works
  • Ascertain if American Home Shield plans fit your needs
  • Figure out if their coverage costs match your budget

prosPERKS :

  • Multiple deductible choices
  • Generous coverage caps
  • 30-day workmanship guarantee
  • Coverage of duplicate items

consDRAWBACKS :

  • Doesn’t serve in Alaska
  • Limited add-ons

Disclosure: We may receive a commission for quotes accepted by the customers, but this has no bearing on the legitimacy of our review process.

Our Opinion 

American Home Shield’s vast experience in the home warranty space lends them a lot of credibilities as well as loyalty from customers. However, what makes it one of our top choices is its constant reinvention of coverage options to fit the different needs of the modern-day homeowner. 

American Home Shield Cost

On average, the plans of American Home Shield cost about $40-$70 a month, and when calculated yearly, the amount may range from $500-$850. 

American Home Shield offers you three deductibles (i.e., service charge for technicians) – $75, $100, and $125. The plan pricing is beneficial (provided you use it carefully) and is set so that the lower your deductible, the higher your monthly charge. 

You should note that the overall costs may vary based on the size of your home, the add-ons you choose, the area your property is set in, etc. 

Here’s an overview of how American Home Shield’s pricing when compared to the industry standard –

 

Monthly Premium

Deductible 

Aggregate Coverage Limit

Industry Average

$30-$80

$100

$10,785

American Home Shield

$35-$70

$75, $100, $125

$3-6k for appliances

Unlimited for systems*

*Covered caps are conditional.

Want prices customized as per your needs? Get your free quote.

Discounts/Offers

American Home Shield offers multiple offers and discounts to potential and existing customers. Some of their popular savings deals include – 

  • An Amazon Gift Card for referrals worth $25 
  • MSRP appliances discount and retail items
  • $50 off for multiple properties

Note: Existing AHS members are privy to additional discounts and deals.

American Home Shield Plans & Coverage 

Home warranty plans are designed to fit the needs of different customers and offer varying levels of coverage. Listed below are homeowner and real estate plans offered by AHS.

Homeowner Plans

American Home Shield offers three plans for homeowners – ShieldSilver, ShieldGold, and ShieldPlatinum. 

  • ShieldSilver – Covers major home systems and related parts
  • ShieldGold – Covers nine appliances (in addition to the items part of the ShieldSilver)
  • ShieldPlatinum – Covers all the items in the initial plans, plus roof leak repairs, coverage boosts, free HVAC tune-ups, and more.

Real Estate Plans

Specially designed while keeping homebuyers, sellers, and realtors, American Home Shield offers three real estate plans – ShieldEssential, ShieldPlus, and ShieldComplete. The coverage levels of these three are similar to the homeowner plans. 

 ShieldEssential covers home systems, ShieldPlus covers both appliances and systems, and ShieldComplete offers comprehensive coverage of the three plans.

The below table comprises items covered by each (homeowner) plan of American Home Shield. Take a look – 

Systems & Appliances

ShieldPlatinum

ShieldGold

ShieldSilver

Refrigerator

 

Garage Door Opener

Water Heater

Wall Oven/ Range/ Cooktop

 

Air Conditioner

Doorbell & Chimes

Interior Electrical Lines

Faucets & Valves

Interior Plumbing Lines

Whirlpool Tub Motor & Components

Main Breaker & Fuse Panel Box

Built-in Exhaust, Vent & Attic Fans

Heating Unit

Washers

 

Dryers

 

Dishwasher

 

Built-in Microwave Oven

 

Ceiling Fans

Garbage Disposal

 

Ductwork

Toilet

Instant Hot/Cold Water Dispenser

 

Shingles, tiles, and shakes

   

Flat (non-metal) roofing

   

Flashing

   

Underlayment

   

HVAC Tune-up

Optional

Optional

Unlimited A/C refrigerant

   

Coverage for code violations and permits

   

Roof leak repairs

Optional

Optional

Rekey

Optional

Optional

Optional

American Home Shield covers only certain parts of their covered items. For example, take a look at what components of the following are covered – 

  • Pool – Above ground components and parts of the heating, pumping, and filtration system, including pool, sweep motor and pump, pump motor, blower motor and timer, plumbing pipes and wiring, and plumbing and electrical.
  • Garage Door – All components and parts, springs.
  • Electrical System – All components and parts, including Direct Current (D.C.) wiring and built-in exhaust/vent/attic fans.

Discover what’s covered in your home warranty. Get a Free Quote Today!
 

Add-Ons

  • Pool & Spa
  • Electronics Protection Plan
  • Guest Unit
  • Septic Pump
  • Well Pump
  • Roof Leak Repair

American Home Shield Coverage Limits 

The coverage cap of American Home Shield in the ShieldGold plan is $3000 and $6000 for ShieldPlatinum plan holders. For systems, AHS claims unlimited coverage, albeit on conditional terms. 

Like all home warranty companies, American Home Shield also has set coverage caps for their covered items, meaning that any extra charges will have to be borne by you. 

Plan Exclusions

There are other vital exclusions that you should know. Foremost among this is the understanding that home warranties only cover damages resulting from routine wear and tear. So, breakdowns caused by any natural disasters, mold, water damage, accidents, etc., are not covered. 

If your covered item has any known pre-existing conditions, it won’t be covered. However, AHS, along with a handful of other home warranty providers, do cover unknown ones.

Another significant consideration you need to consider is that all the covered items have excluded parts. To cite an example, when you read AHS’ sample contract, it is clear that the plumbing coverage will include leaks and breaks of water, drain, gas, etc. However, there are excluded parts – stoppages caused by collapsed, damaged, or broken drain, etc.

Note: Contractual terms and plan fees vary for each customer. Go through your home warranty policy in detail before signing.

Quality Of AHS Customer Service

American Home Shield’s customer service is available and accepts service requests round the clock. There seems to be mixed consensus among their customers regarding assistance with queries and claims. Their response time for scheduling appointments matches the industry standard of within 48 hours.

Claim Filing Process 

Filing a claim process with American Home Shield is relatively simple. Here’s a step-by-step breakdown of how/what the process could look like:

  • File a service request by phone or online on their portal. Your claim details will be noted down and verified.
  • After successful verification, the service contractor will reach out to schedule an appointment.
  • The service technician will arrive to perform an inspection to diagnose the problem. You’ll also have to pay the service fee at this juncture.
  • If the cause of the damage is covered and approved by AHS, then the next course of action is repair or replacement
  • American Home Shield will decide to repair or replace the broken item.

In some cases, American Home Shield may authorize or request you to find an independent contractor on your own to perform the repair. The company will later provide reimbursement  for the spent amount. There are also instances where AHS may offer you a cash-out option instead of a replacement.

American Home Shield Comparison

Company
Premium (Monthly)
Deductible
Coverage Cap
State Availability
BBB Rating
American Home Shield $39.99-$60 $75-$150 $6K-Unlimited 49 B
Choice Home Warranty $45-$55 $50-$85 Up to $3K/item 49 B
ServicePlus Home Warranty $50-$60 $75 1.5k/contract term 48 NR
Select Home Warranty $41-$46 $60 $2,000 46 B
First American Home Warranty $33-$45 $85 Up to $2.5k per item 35 B

*No rating or not rated.

Find out how American Home Shield fares in the Top 10 Home Warranty Companies list.

Key Details

Waiting Period

-30 days

Dollar Limit For Access

-< $1500

Free Cancellation

-No

Contract Transfer Fee

-Nil

Cancellation Fee

-Yes

Customer Service

-24/7

Automatic Renewal

-Yes

State Availability - All except Alaska

Company Information

Parent Company
-
Frontdoor Inc
Registered Company Name
-
American Home Shield Corporation
Company Type
-
Private
CEO
-
Rex Tibbins
Established In
-
1971
Years In Business
-
51
Corporate Office/Headquarters
-
889 Ridge Lake Boulevard, Memphis, TN 38120, United States
Other Services
-
American Home Shield ProConnect

American Home Shield: Consumer Ratings

Popular review platforms, except for Google, are filled with negative consumer reviews about this home warranty giant. A commonly cited complaint seems to be the poor quality of their contractor network and unusually long wait times on calls.

Review Platform No. of Reviews Rating
Google 17,996
4.4 / 5
Yelp 521
1 / 5
BBB 9,888
2.3 / 5
Trustpilot 2,573
1.9 / 5
Pissed Consumer 2,502
1.4 / 5
Site Jabber 352
1.3 / 5

A recent provision - a 30-day workmanship guarantee - made by American Home Shield may be an attempt to assuage the negative comments. However, where they fail to manage expectations in terms of service quality, they do make it up with their generous coverage caps.

Our Methodology

To provide an honest and balanced review of this home warranty titan, we have measured them against the following criteria -

  • Plans: Are the plans covering everything necessary? Are they offering anything unique? Do they offer options and cater to homeowners whose requirements range from basic to comprehensive?
  • Coverage: Is the offered coverage enough for potential fixes? Are they in line with living standards and current home maintenance trends? 
  • Contract Terms: What parts are excluded? What is not covered? What’s the extent of the coverage? Do their promises find a place in the fine print?
  • Quality of Customer Service: What are their customers saying? Are they satisfied, or could things be improved?
  • Credibility: Are they registered? How long have they been in the industry? What’s their reputation?
  • Pricing: Are the costs too high? Is the pricing appropriate for the offered coverage? 

All of the above and more are considered when we review a company. We also consider how they perform compared to their competitors in these fields.

Frequently Asked Questions (FAQs)

Is American Home Shield Expensive?

Compared to the industry standard, the prices of American Home Shield plans fall somewhere in the middle – neither expensive nor cheap. However, you can choose from multiple deductible options and adjust your payment based on your budget.

Does American Home Shield Cover Roofs?

Yes, American Home Shield does cover roof leak repairs.

What Does American Home Shield Cover In Plumbing?

American Home Shield’s Plumbing Coverage* includes –

Leaks and breaks of water, drain, gas, waste or vent lines, toilets, and related mechanisms, toilet wax ring seals, faucets, showerheads, shower arms, valves for a shower, tub, and diverter, angle stops, risers and gate valves (similar features of finish and style used when replacement is necessary), permanently installed sump pumps and more.

*Referred to from AHS sample contract

Will American Home Shield Provide AC Replacement?

Yes, if your AC unit is not deemed repairable or if the repair costs exceed the standard contract limit, a replacement will be issued. If replacement seems improbable, you may be reimbursed the amount.

Does American Home Shield Cover Septic Systems?

The standard American Home Shield coverage does not include septic tanks. However, their optional coverage lists Septic System Pumping & Septic Sewage Ejector Pump.

Does American Home Shield Cover Freon leak?

No. American Home Shield does not cover freon leaks anymore.

Will American Home Shield Replace My Furnace?

As per American Home Shield’s sample contract, floor furnaces are covered, making them eligible for replacement should the need arise.

Does AHS Cover Rental Properties?

Yes. However, as per our research, only landlords can purchase the home warranty for the rental property.

Does American Home Shield Cover Mold?

No. American Home Shield does not cover damages resulting from mold. You’ll find that most, if not all, home warranty companies do not cover mold. The reason is that they are termed consequential damage rather than one occurring from wear and tear.

Will AHS Cover My Water Softener?

AHS does not cover water softeners. You can check out Liberty Home Guard, the Home Service Club, and 2-10 Home Buyers Warranty if you’re looking for the ones that do.

Does American Home Shield Cover Windows?

No. You’ll find that no home warranty provider covers windows as they fall under the structural part of your home.

What Does American Home Shield Cover for Air Conditioning?

American Home Shield’s Air Conditioning Coverage* includes the following –

Covered – All components and parts of the following air conditioning systems: –  Wall air conditioners, Geothermal, Mini-splits, Ducted central electric split and package units, Ductwork, Dampers, Plenums, and more.

*Referred to from AHS sample contract

Does American Home Shield Cover Sprinkler Systems?

No. American Home Shield does not cover sprinkler systems. However, you can check out Liberty Home Guard and Select Home Warranty, as both include sprinkler systems as part of their coverage.

Does American Home Shield Cover Pest Control?

No. American Home Shield does not cover pest control services. However, their parent company, Frontdoor, owns Terminix, a leading pest control service. They get rid of and offer protection against many pests, including rodents, termites, ants, roaches, etc.

If you’re looking for a home warranty that also covers pest control, you can consider Cinch Home Services.

Does American Home Shield Offer Military Discounts?

No, American Home Shield does not offer any military discounts.

Will I Need A Home Warranty If I Have Home Insurance?

A home warranty contract covers different things than homeowners insurance. Homeowners insurance covers your structural property and such against unexpected or unforeseen occurrences. On the other hand, a home warranty covers your home’s appliances and systems against breakdowns caused by regular wear and tear. You can enlist both services for comprehensive protection.

It’ll be wise to protect your home with both services for peace of mind.

How Do I Cancel My American Home Shield Policy?

You can send a cancellation request in writing to the company or phone their customer service to initiate the cancellation process.

Does American Home Shield Cover Mobile Homes?

Yes, American Home Shield offers standard home warranty services for mobile homes.

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