ServicePlus Home Warranty Review 2022

ServicePlus Home Warranty (previously named Total Home Protection) claims to provide industry-leading home warranty programs. Our team took a detailed look at the company to provide you with comparable rates, coverage limits, customer ratings, and more in this ServicePlus home warranty review. 

This detailed review should help to:

  • Determine the best coverage plan for your needs
  • Identify the standard of service provided by ServicePlus
  • Go beyond to reducing home maintenance and repair costs

prosPerks :

  • 90-days of service guarantee
  • 24/7 online customer portal
  • No limit on the claims

consDrawbacks :

  • Not available in 2 states
  • Limited coverage caps

Disclosure: We may receive a commission for quotes accepted by the customers, but this has no bearing on the legitimacy of our review process.

Our Opinion

ServicePlus has grown in popularity due to their low prices, regular discounts, and special offers. Their round-the-clock customer care and broad contractor network have provided them an advantage. However, their lack of availability in all the states and cover cap limitation is a bit of a disadvantage.

ServicePlus Home Warranty Cost

The ServicePlus Platinum Plan costs an average of $41.66 per month and $500 per year, and the Gold Plan costs $45.83 per month and $550 per year.  The exact price of your warranty depends on your state, the size of your house, and additional add-on coverage.

Apart from the monthly or yearly premiums, you’ll be required to pay a deductible of $75 per claim. 

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Discounts/Offers

If you purchase any of their plans now, you can get a discount of $200 off + free coverage for two months.

ServicePlus Plans & Coverage

ServicePlus offers two plans with different levels of coverage plus a range of optional add-ons- the Gold Plan and the Platinum Plan.

  • Gold Plan: Covers a range of 15 major systems and appliances.
  • Platinum Plan: Covers everything that Gold Plan does plus five other significant appliances.

All of the items covered by ServicePlus plans are listed below.

ITEMS INCLUDED

GOLD PLAN

PLATINUM PLAN

Plumbing System

Plumbing Stoppage

Whirlpool Bathtub

Water Heater

Oven/Range/Stove

Electrical System

Cooktop

Sump Pump

Dishwasher

Built-in Microwave

Garbage Disposal

Trash Compactor

Ductwork

Ceiling And Exhaust Fans

Garage Door Opener

Air Conditioning System 

 

Heating System

 

Refrigerator

 

Clothes Dryer

 

Clothes Washer

 

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Add – Ons 

You can add on extra coverage to your home by investing in some optional items. Here, we have mentioned the additional items, have a look.

  • Pool / Spa
  • Limited Roof Leak
  • Central Vacuum
  • Sump Pump
  • Well Pump
  • Septic Systems
  • Additional Spa
  • Additional Oven/Range/Stove
  • Additional Garage Door Opener
  • Additional Water Heater
  • Additional Heating System
  • Additional A/C System
  • Septic Plumbing
  • Second Refrigerator
  • Stand Alone Freezer
  • Water Softeners
  • Refrigerator Ice Maker
  • Free Standing Ice Maker

Note that the optional coverage can be purchased after 30 days of making the  first payment.

ServicePlus Coverage Limits

Your ServicePlus Home warranty comes with an aggregate limit of $1.5k per item included in the contract. Note that all home warranties include yearly coverage limitations of how much liability a company has when repairing and replacing covered items. 

Plan Exclusions

Apart from the coverage limits, ServicePlus Home Warranty also does not cover the following things:

  • Pre-existing conditions (known / unknown)
  • Cosmetic defects, rust or corrosion, lack of maintenance, misuse, sedimentary build-up, and collapsed ducting
  • Missing components, lightning strikes, animal or bug damage
  • Damage caused by natural calamities and acts of Gods
  • Virus, bacterium, mold, fungus, and mildew related malfunctions
  • Items declared faulty by the manufacturers or the Consumer Product Safety Commission

Note: There may be other exclusions to your contract; we recommend reading the fine print thoroughly.

Quality Of ServicePlus Customer Service 

ServicePlus Home Warranty has built up a credible reputation for providing quality customer service. Most customer reviews indicate a positive experience with their overall services, while some have registered complaints about their service workmanship.   

According to ServicePlus, their claims department and the online portal are open 24/7 to maintain constant communication with their consumers. They claim to organize and schedule appointments with technicians within two days under normal circumstances. 

While the appointments may take up to 4 days to be scheduled during weekends and holidays, ServicePlus may help you with quicker services at an additional cost if you require emergency service

ServicePlus Claim Filing Process

ServicePlus provides two methods to file claims– online or by calling the toll-free number (1-800-545-0402). When filing the claim, keep the below-mentioned steps in consideration:

  • Once your claim is submitted, ServicePlus will assign a service technician in 2-4 days.
  • When a technician arrives at your place, the technician will inspect the issue to determine whether the contract covers the item.
  • You’ll be required to pay the technician service fees mentioned in your contract to fix the issue.

Note: ServicePlus has the sole and absolute right to choose a service technician to perform services. They will not reimburse you for any service performed without their prior approval.

Comparison With Other Companies

Company
Premium (Monthly)
Deductible
Coverage Cap
State Availability
BBB Rating
ServicePlus Home Warranty $50-$60 $75 1.5k/contract term 48 NR
American Home Shield $39.99-$60 $75-$150 $6K-Unlimited 49 B
Choice Home Warranty $45-$55 $50-$85 Up to $3K/item 49 B
Select Home Warranty $41-$46 $60 $2,000 46 B
America’s Preferred Home Warranty $39 - $47 $50-$125 $25K/ contract term 20 A+

Can't find a suitable option? Don't go just yet! Check out other top home warranty companies.

Key Details

Waiting Period

-30-days

Dollar Limit For Access

- $1500

Free Cancellation

-No

Contract Transfer Fee

- No

Cancellation Fee

-$50

Customer Service

-24/7

Automatic Renewal

- Yes

State Availability - All except California and Nevada

Company Details

Formerly
-
Total Home Protection
Registered Company Name
-
ServicePlus Home Warranty Company, Inc
Company Type
-
Corporation
CEO
-
David Seruya, Founder
Established In
-
2016
Years In Business
-
6 years
Corporate Office/Headquarters
-
518 Old Post Rd Suite 7 #315, Edison, NJ 08837, United States

ServicePlus Home Warranty: Consumer Ratings

To help you understand SPHW's services better, we have compiled a list of reviews and ratings submitted by various consumers across different websites. Have a look:

Review Platform No. of Reviews Rating
Google 2,131
3.7 / 5
Yelp 230
1 / 5
BBB 409
1.2 / 5
Trustpilot 192
1.4 / 5

ServicePlus Home Warranty has consumer ratings that are comparatively lower than average industry standards. Customers have shown dissatisfaction with the customer services and the quality of technicians sent to them. It indicates that most customers are not satisfied with the purchases and services provided by SPHW.

Methodology

We are committed to providing you with credible company reviews, so we examine, compare, and analyze the companies’ offerings and performance. The purpose is to evaluate providers based on the cost, coverage, claims, and customer service. 

  • Cost: We examine the cost of home warranties regarding the services offered. The pricing includes monthly/annual premiums, deductibles, and any discount provided to the customers. We compare it to the industry average to check whether the plans are cost-effective. 
  • Coverage: We compare the plans offered by different home warranty providers. The parameters for comparison include systems, appliances, and additional coverage that the company provides.
  • Claims: We examine the customer reviews and their satisfaction with the claims filing process, settlement, and time to complete the process. 
  • Transparency And Credibility: We check if the company is registered within a suitable industry and provide details of CEOs, contractors, and several settled claims. 
  • Uniqueness: We look out if the company provides extra services, benefits, or coverage options that make them stand out from others in the industry. 

Frequently Asked Questions (FAQs)

Is There A Waiting Period With Serviceplus?

Yes, there is a waiting period of 30-days before you start filing the claims.

Do I Need A Serviceplus Warranty Contract If I Have Homeowners Insurance?

You will still require a home warranty even if you have homeowners insurance since these services work differently. A homeowners insurance provides coverage against the structural damage of your building. While a home warranty covers the repair and replacement of critical home systems and appliances. 

What Is The Duration Of The Serviceplus Home Warranty?

You can opt for a single-year warranty or a multi-year warranty. If you go with a single-year warranty, it will last for 12 months. After which, you will be required to inform the company if you wish to cancel it; otherwise, it will be automatically renewed.

When Do Home Warranties Begin Coverage For Claims?

You can start filing for claims once the warranty period is over. Most home warranty companies have a waiting period of 30-days, while some companies begin coverage after 10-days as well. 

Does Serviceplus Home Warranty Cover Roof Leaks?

Yes, They do cover limited roof leaks as an optional item, which you can add to your plan at an extra amount. Under roof leaks, they cover the roof repairs of the occupied living area.

Does Serviceplus Take System And Appliance Age Into Account?

ServicePlus Home Warranty claims to repair or replace the covered item regardless of its age, make, and model. However, they will only cover mechanical damage caused due to normal wear and tear.

Does Serviceplus Home Warranty Cover Pre-Existing Conditions?

No, they do not cover any pre-existing conditions, known or unknown.

How Long Does It Take After A Claim Is Made For A Technician To Come?

According to their contract, a technician can visit your home in 2 days under normal circumstances. However, the technician may take up to 4 days during holidays or weekends.

How Do I Cancel My Serviceplus Home Warranty?

You can cancel your contract by submitting the cancellation request in writing. If you cancel within the first 30 days, you will get a full refund of the premiums paid. If you cancel after 30 days, you will be entitled to a pro-rata refund, less a $50 administrative fee.

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