Home home-warranty Companies / Cinch Home Services
Last Updated : May 8, 2020

Cinch Home Services

Formerly known as Cross Country Home Services, Cinch Home Services is the rebranded version of this old player in the home warranty business. Cross Country now Cinch has been helping customers protect their homes and budgets for 43 years. Cinch Home Services has also brought HMS Home warranty under their umbrella.

Cinch aims to offer timely, quality and simple home warranty solutions to customers while giving them greater control over the service experience. When your home systems and appliances break down it can be a great hassle to find a reliable service contractor. Cinch Home Services has a network of vetted service professionals who can be counted on for efficient repairs or replacements. They respond to nearly a million service requests every year.

Cinch Home Services

Formerly known as Cross Country Home Services, Cinch Home Services is the rebranded version of this old player in the home warranty business. Cross Country now Cinch has been helping customers protect their homes and budgets for 43 years. Cinch Home Services has also brought HMS Home warranty under their umbrella.

Cinch aims to offer timely, quality and simple home warranty solutions to customers while giving them greater control over the service experience. When your home systems and appliances break down it can be a great hassle to find a reliable service contractor. Cinch Home Services has a network of vetted service professionals who can be counted on for efficient repairs or replacements. They respond to nearly a million service requests every year.

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Years in business
42
No. of employees
900
No. of active states
48
No. of contractors
18,000

Why Choose Cinch Home Services?

Cinch Home Services is among the first home warranty companies to leverage advanced technologies. They have integrated their claims process with Amazon Alexa so that customers can file claims through voice commands. Customers can also contact the assigned service technician the same way.

Cinch Home Services offers a 180 day workmanship guarantee which means that additional repairs if needed on the same issue will occur at no extra cost. They are one of the few companies to cover breakdowns arising from pre-existing issues that you had no knowledge of. Breakdowns due to rusting of appliances are also covered.

Cinch Home Services has three home warranty plans, a Built In Systems Plan, an Appliance Plan and a comprehensive Complete Home Plan. They also provide a sample contract which clearly spells out the extent of coverage and exclusions.

Why Choose Cinch Home Services?

Cinch Home Services

Cinch Home Services offers three plans: Appliances, Built-in Systems, and Complete Home coverage.

Appliances Plan


  •  Clothes Dryers
  •  Clothes Washers
  •  Microwaves (Built-in)
  •  Freestanding Ice Makers
  •  Dishwashers
  •  Refrigerators
  •  Cooktops
  •  Food Centers (Built-in)
  •  Wall Ovens
  •  Trash Compactor (Built-in)
  •  Range Exhaust Hoods
  •  Ranges

Built-in Systems Plan


  •  Air Conditioning Including Ductwork
  •  Central Vacuums
  •  Attic Fans
  •  Ceiling Fans
  •  Plumbing System
  •  Water Heater
  •  Whirlpool/Jetted Tub (Built-in)
  •  Heating System Including Ductwork
  •  Garage Door Openers
  •  Electrical System
  •  Garbage Disposals
  •  Smoke Detectors
  •  Sump Pump
  •  Doorbells
  •  Instant Hot/Cold Water Dispenser
  •  Toilets

Complete Home Plan


  •  All components of Appliances and Built In Systems Plans



Disclaimer : Please note that these are the terms of a typical Home Warranty contract and that the terms of coverage of your contract may differ from what's mentioned on this page

Final Word

While Cinch Home Services offers affordable home warranty plans, the plans aren’t pre-designed to fit various budgets. They also cover only 22 systems and appliances. However, the rebranding exercise has only served to heighten Cinch Home Services’ customer centric approach. Improved service turnaround time, as well as an intuitive and simple website and app experience make the company a forerunner of the home warranty industry in 2020.

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Frequently Asked Questions?

Having a home warranty plan from Cinch Home Services on your listed properties can help you close deals faster. Homes covered by warranties while on the market are considered safer purchases by buyers. Especially if the homes you sell are older, home warranty brings the assurance that breakdowns of systems and appliances will be addressed quickly. You can also field your clients’ calls on these matters to Cinch Home Services as it is their job to carry out the repairs on a covered home.

Cinch Home Services offers three types of plans with varying coverage. The plans can be purchased by making payments on a monthly or annual basis. The premium is paid right away while the deductible is paid per visit by a contractor. The trade service fee is much lower than the cost of any repair.

If one of your covered items breaks down due to normal wear and tear, you should file a claim with Cinch Home Services. This can be done online through your account on the Cinch website or by issuing a voice command via Alexa on the Cinch Home Service Manager app. If you prefer to speak directly with customer support, you can do so by calling the company. Your claim will be processed and you will be assigned a service technician.

There are limits on the amount worth of repairs or replacements that will be covered by the company. This cap varies with the type of item. For instance, Cinch accepts the liability for claims upto $1500 for water systems of Central A/C or Cooling systems.

While a home warranty can help save a lot of money on repairs it is important to remember that it does not cover every condition. Read your contract carefully to find out what exclusions are a part of the deal. Here are a few examples: Breakdowns resulting from acts of God, terrorism, fire or natural disaster Damage caused by animals and pests Historic homes Fees associated with opening up a covered item Mold, mildew, rot induced damage

Cinch Home Sevices provides coverage to mechanical parts and all components of a space or water heating system if it is the primary source of heat for a dwelling. The company covers accessible ductwork, blower fan motors, burners, thermostats, heating elements, igniter, pilot assemblies, internal system controls; wiring and relays; motors (excludes dampers); and switches, etc.

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